DESCRIPTION
This module provides a detailed understanding of the delegation process in claims management. The session focuses on the principles and practices of delegated authority, exploring how insurers entrust third parties with claims handling responsibilities. Participants will learn about compliance, monitoring, and performance management to ensure effective oversight and control.
OBJECTIVES
- Understand the concept and structure of claims delegated authority
- Identify the responsibilities of each party of the arrangement
- Recognise how adherence to the delegated authority is achieved
